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Video
Dear Customer, you have denied the Camera and Microphone permission, without which your Video KYC cannot be completed.
Please go to your browser settings as given below, and give the required permission.
Go back to chat window
Please wait while the agent is connecting...
End Call
A
Download XML
+
Upload XML
Signin to DigiLocker
Swipe Camera
Swipe Camera
Share Your Location
Upload Aadhaar Zip
Please select the Aadhaar Zip file and enter the Share Code to proceed.
(You will have to locate the Zip file in your local storage through your file manager)
I give my consent for my Aadhaar Data to be used for KYC purpose.
End Video Call
Are you sure you want to end the Video Call?
We need access to your microphone and camera to complete your video call. Allow permissions in next screen as shown below:
Video KYC wants to use your microphone and camera
Allow
Unable to get your Location. Please allow your browser to access the Geo Location.
Error connecting to server. Please try once more.
Aadhaar XML uploaded successfully
Something went wrong
Not Connected. Connecting...Try now
Share Your Location
Select your Location
Hi… The Cookies on your browser are turned off
Please turn them on to complete the Video KYC process.
How to turn on cookies in Chrome
How to turn on cookies in Safari
Once you have turned them on, please refresh the page
Hi… You are using Chrome 83
This browser does not support video calling.
Request you to please update your Chrome version and reload the page.
Once you have updated it, please reload the page.
We are checking agent availability…
You are just 1 step away…
Please do not leave this page, or access any other app,
else you will be logged out of the Video KYC process.
You were logged out from the Video KYC process as
we were not able to connect to the server.
Please Re-join the queue by clicking the button below.
All our Agents are busy right now.
We request you to be with us for few mins.
You are number in the queue.
Please do not leave this page, or access any other app,
else you will be logged out of the Video KYC process.
Our Agent will be with you shortly.
Please do not leave this page, or access any other app,
else you will be logged out of the Video KYC process.
No agents are available at the moment.
Please try again in some time.
Your session has expired. Please try again in some time.
You were logged out from the Video KYC process as you left the page.
Please Re-join the queue by clicking the button below.
We are unable to connect to the Bank’s servers from the network you are connected to, which could be because of a VPN or Office connection.
Request you to please change your network connection and click on 'Re-join'.
It seems you have denied the camera and location access, please click on Refresh below to grant access again, or follow the instructions below.
It seems you have denied the camera access, please click on Refresh below to grant access again, or follow the instructions below.
Your location is:
It seems you have denied the location access, please click on Refresh below to grant access again, or follow the instructions below.
Dear Customer, looks like you are connecting from an international location. As per RBI, Video KYC can only be done for customers in India.
Your location is:
You have provided required permissions.
Please click ‘Proceed’ to continue.
Enable permission in Chrome
To allow permissions in "Google Chrome" browser follow these steps:
  1. Click on the filter icon before video url
  2. Provide 'Location', 'Camera' and 'Microphone, permission for the site
  3. Reload or restart a new call in browser window to let the settings take effect
Enable permission in Safari
To allow permissions in "Safari Browser" Follow these steps:
  1. In the Safari app, use Websites settings to customise permission for each website. To change these setting, choose Safari > Settings.

  2. Click on each option (Camera, Microphone & Location) to give permission.

    Camera
    Select 'Camera' option from the left and then 'Allow' for the site
    Microphone
    Select 'Microphone' option from the left and then 'Allow' for the site
    Notifications
    Select 'Location' option from the left and then 'Allow' for the site
  3. Once permisson is given, refresh the browser window to let the settings take effect.
Enable permission in Chrome
If you are attempting Video KYC on Google Chrome from an Android device, kindly follow the instructions given below:
  1. Click on the small filter icon before the Video KYC URL
  1. Click on "Permissions" from the popup
  2. Provide all the permissions for video call - "Location", "Camera", "Microphone" and "sound"
  3. Try Video KYC again
Enable permission in Safari
If you are attempting Video KYC on Safari from an iOS device, kindly follow the instructions given below:
  1. Click on "AA" symbol next to the Video KYC URL
  2. Click on "Website Settings" from the popup
  1. Change the setting from "Ask" to "Allow" or "Deny" to allow for "Camera", "Microphone" & "Location"
  2. Try Video KYC again